Two-step verification
The three ways to get your sign-in code, why to set up two, what happens when you switch, and how long a device is remembered.
Who can use this: Anyone with a Guesting staff login. You do not need to be signed in to read this.
What this is for#
After your password, Guesting asks for a 6-digit code. This page explains where the code comes from, and how to make sure a lost phone never locks you out.
Before you start#
There are three ways to get the code:
- WhatsApp: sent to the phone number on your account.
- Email code: sent to your email. It is always offered, and it is the backup when WhatsApp does not go through.
- Authenticator app: Google or Microsoft Authenticator on your phone makes the code, with no message needed.
Set up two of them. If your phone is lost, you can still sign in with the other one, for example Email code on a computer where you can read your email.
Steps#
- The first time, Guesting offers WhatsApp (or Email code when no phone is on file) and Add an authenticator app. To add the app, scan the QR code with Google or Microsoft Authenticator, then type the 6-digit code it shows.
- At each sign-in, the tabs above the code boxes show every way you have. Guesting opens on the one you used last.
- Pressing WhatsApp or Email code sends a code at once. The Authenticator app tab sends nothing: open the app and type the code it shows.
- A new code can be asked for after 60 seconds: the link reads Resend in until then, then Resend code.
- Once a code is accepted, this device is remembered: if you use Guesting on it at least once every 14 days, it does not ask for a code again, for up to 30 days. Pressing Sign out ends this, and the next sign-in asks for a code.
If something goes wrong#
| You see | Do this |
|---|---|
| No WhatsApp message arrived | Wait a minute, then press Email code. |
| "WhatsApp did not go through. We sent it by email instead" | Check your email and type that code. |
| Your phone is lost | Sign in with Email code on another device, then ask your administrator to reset the authenticator app or update your phone number. |
| You need to change your phone number | Ask your administrator. The method and phone cannot be changed from the sign-in screens. |