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The order to set up Guesting in: your password, two-step verification, the app on your phone, then your modules and alerts.
Who can use this: Anyone with a Guesting staff login. You do not need to be signed in to read this.
What this is for#
Guesting is one app for every part of the work: the Hub, where you land after signing in, and the modules it opens. This page gives the order to set it up in, so nothing is missed on your first day.
Before you start#
- Your administrator creates your login. You get either an invite email with a link, or a temporary password.
- Keep your phone with you. Signing in sends a code to it.
- If you will handle booking requests, set up on the phone you carry at work, so alerts reach you.
Steps#
- Choose your password. From an invite email, open the link and fill in Set up your account. With a temporary password, sign in and Guesting asks for a new one: press Set password.
- Set up two-step verification when Guesting asks. The code comes by WhatsApp or by Email code. You can also choose Add an authenticator app, so you still have a way in if you lose your phone.
- Install Guesting on your phone. Open the sign-in page on the phone, add it to your Home Screen, then open Guesting from its icon and sign in again inside the app. On an iPhone this must be done in Safari.
- Open your work from the Hub. It shows four modules: Website, Guidebook, Ops and Finance. You can open the ones your administrator gave you.
- If you handle booking requests, open Website, then Alert settings, and turn on alerts on this device.
If something goes wrong#
| You see | Do this |
|---|---|
| You forgot your password | Press Forgot password? on the sign-in page. |
| No code arrived | Wait a minute and ask for a new one, or choose the other method above the code boxes. |
| A module says Ask your admin for access | Your login does not open it yet. Ask your administrator. |
| The invite link does not work | Ask your administrator to send a new invite. |